We recognise that the move to a care facility is a difficult transition, not only for the individual but also for their family. We see families as partners in providing the best quality long-term care. We therefore ask the family to make a regular commitment (not necessary frequently) to visit. Although families are welcome at any time, we ask them to notify us of the irregular anticipated visits (and cancellations) so that we can include them in ongoing activities, and so that we can prepare, and help their relatives to look forward to the visit.